At Meds Shipping & Rental Services, we strive to provide high-quality transport, logistics, and rental services to meet your needs. If you are not fully satisfied with our services, please review our Refund and Returns Policy below.

1. Refund Policy for Shipping Services

• Eligibility for Refunds: Refunds may be issued for shipping services in the event of delays, damage, or loss caused by our negligence. To qualify for a refund, you must notify us of any issues within 7 days of receiving your shipment.
• Requesting a Refund: To request a refund, please contact our customer service team at [Insert Contact Information] with your order details, a description of the issue, and any supporting documentation, such as photos or receipts.
• Refund Process: Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days, and a credit will automatically be applied to your original payment method.

2. Cancellation and Refund Policy for Rental Services

• Vehicle Rentals (Buses and Heavy-Duty Trucks):
  • Cancellations: If you need to cancel your rental, please contact us as soon as possible. Cancellations made more than 48 hours before the scheduled rental date will be eligible for a full refund. Cancellations made within 48 hours of the rental date may incur a cancellation fee of up to 50% of the rental amount.
  • Refunds: If you are eligible for a refund, the amount will be processed within 14 business days to the original payment method.
  • No-Shows: If you do not pick up the vehicle at the agreed time and location without prior notice, no refund will be provided.

3. Damage and Returns Policy for Rental Services

• Vehicle Damage: Any damage to rental vehicles beyond normal wear and tear will be assessed, and repair costs may be deducted from your deposit or charged separately.
• Returning Vehicles: Vehicles must be returned at the agreed location and time in the same condition as they were rented. Late returns may incur additional charges.
• Inspection and Deposits: All vehicles are inspected upon return. If the vehicle is returned in good condition, your security deposit will be refunded within 7 business days.

4. Exceptions and Non-Refundable Situations

• Non-Refundable Fees: Administrative fees, service charges, and any additional costs incurred (such as tolls, parking fees, or fines) are non-refundable.
• Force Majeure: Refunds will not be issued for delays, cancellations, or issues caused by factors outside of our control, including but not limited to weather conditions, natural disasters, or governmental actions.

5. How to Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at: